New York State has established the Low Income Household Water Assistance Program (LIHWAP) for individuals and families with past due water bills. ECWA has opted into LIHWAP to aid customers that may be experiencing financial hardship. The program is being administered through the New York State Office of Temporary and Disability Assistance.

Even if you are currently on a payment plan with ECWA, you can still apply to the program and may be eligible for up to $2,500.00 in assistance for unpaid water bill balances. Applications are being accepted here.

By clicking on the website link above you will be taken directly to the New York State Office of Temporary and Disability Assistance website, where you can obtain more information and apply to the program.

ECWA Customer Service representatives cannot complete the application for you, but may be able to help if necessary. Please call (716) 849-8444 if you have any questions or need further information.

Erie County Water Authority launches a new website Erie County Water Authority

Click here to → Pay Your Erie County Water Bill

Contact Erie County Water Authority
Weekdays Monday - Friday 8am - 5pm (716)849-8444
Emergencies: Weekdays after 5pm or Weekends (716)684-0900

Dear Customer,

In recognition of National Drinking Water Week, we are pleased to provide you with the ECWA’s 2021 Annual Water Quality Report (AWQR). In this report you will find details about the safety and quality of your drinking water during the past year, where your water comes from, how your water is treated and tested, how it compares to safety standards set by regulatory agencies, and answers to frequently asked questions.

ECWA prides itself on providing customers with safe, high-quality drinking water and the cost-effective service delivery. To ensure we meet these commitments, we maintain a rigorous quality control program through constant monitoring and testing and invest substantial financial resources to improve our two treatment plants, complex system infrastructure, and laboratory facilities at are nationally recognized department of water quality.

During National Drinking Water Week, we appreciate you taking the time to learn more about your drinking water supply. Well-informed customers are ECWA’s best allies in supporting the necessary infrastructure improvements to provide the safe, high-quality drinking water and service delivery our customers deserve and have come to expect.

To learn more about the quality of your drinking water and the ECWA, visit If you would like a printed copy of the 2021 AWQR mailed to you, please contact ECWA Customer Service at (716) 849-8444 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Erie County Water Authority

Board of Commissioners
Jerome D. Schad, Chairman
Peggy A. LaGree, Vice-Chairman
Michele M. Iannello, Treasurer




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